Alorica Train on site to WAH- Customer Service Representative in Atlanta, Georgia
- GET TO KNOW ALORICA*
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
- JOB SUMMARY*
Marietta Site Launch position at Alorica for our newly created Work At Home (WAH) program!!! Trained & Working on site for 6 months!!! At completion of your 6 months you will then transition to your Secure Distraction Free home office. There will be no opportunities to stay at the location at your 6 month date of tenure, so if you have any challenges, this may not be the position you are looking for. Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. We wanted to ensure that you are fully aware of the requirements for our onsite to WAH position. You will be trained on site for 6 months, then you will transition to your WAH office. There are requirements that must be met for the onsite training and WFH work space.
- *Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica)
KEY JOB RESPONSIBILITIES*
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
- WHY JOIN ALORICA?*
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best.
So what do you say? Ready to take the next step?
GENERAL JOB REQUIREMENTS*
Must have verifiable high school education or highest level of education /_completed_/ (Copy of high school diploma, college transcripts or college degree)
Proof of 2 previous employers (pay stub, offer letter or verification of employment letter accepted)
Must be able to work any shift between 6am and midnight any 5 days of the week including weekends
Must be willing to complete background check
Must be able to pass a Drug Screen within 24 hours of interview
Commit to 100% attendance during the first 90 days
WORK FROM HOME REQUIREMENTS*
It is important to note that working from home is not a replacement for child/elder care. *
The WAH environment must be in the permanent and private residence as indicated on your personnel file.
Only a single WAH location will be approved per person at any given time.
The WAH employee will ensure that you maintain a secure work space, with a door, that is free for any outside distraction.
The physical work space must be dedicated and segregated for the sole use of the WAH personnel.
Must provide 4 pictures of the entire home office work space /(pictures must include a piece of paper with first and last name, and date in every shot)/
Internet - Broadband Internet Connection – You are responsible for providing internet in your work from home space (Only DSL or Cable are allowed. /No Satellite, Dial-up or Wireless Internet connections./ Workstations must be connected directly to the Internet. Minimum download speed of 5 Mbps and minimum upload speed of 768 Kbps.
Alorica will provide the equipment needed to perform the work however you are responsible for providing the internet*
KNOWLEDGE, SKILLS, ABILITIES*
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
/ DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job./
- TAKE THE NEXT STEP*
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
- About Alorica:*
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.