Alorica Compliance Manager in San Antonio, Texas
Compliance & Risk Management Manager
ESSENTIAL JOB FUNCTIONS
Compliance & Risk Management
Compliance Monitoring & Assessment
Key Job Responsibilities:
- Monitor and deliver contractual requirements defined in the MSA, SOWs and amendments to include the following:
o Compliance with relevant regulatory guidance provided by client
o Change Control management of any regulatory or compliance changes
o Regulatory/governmental and Accelerated complaint management defined in contract
o SOP compliance manual & metrics oversight based on client directives and expectations
Serve as compliance SME/oversight for all areas and manage special tasks/projects
Call quality calibration coordination between client, Operations and other support groups
Perform audits and second level assessments of call monitoring and account activity.
Collaborate with Operations & Training to remediate compliance performance issues
Serve as escalation point to client for all compliance and risk issues.
Monitor and manage compliance percentage metrics performance relative to goals
Monthly reporting of the GS SOP Compliance manual requirements with action plans, timelines, owners, etc.
Maintain and report on all compliance metrics, action plans and deliver monthly compliance summary reports
Perform trend analysis on compliance metrics and identify areas of concern impacting programs, sites, agents, etc.
Provide advice, subject matter expertise and appropriate solutions for compliance risk regarding the development of new client business.
Perform other duties as assigned by management.
Bachelor’s degree; Masters preferred
7 or more years of combined experience in one or more of the following fields: financial services (credit card/banking preferred) compliance and risk management practices, law and regulation for financial services industry, or related fields.
Minimum of 3 years project management or similar experience
Experience developing and implementing compliance and risk controls and monitoring programs.
Experience leading change across multiple business functions.
OTHER INFORMATION (Skills and Abilities)*
Strong knowledge of compliance requirements and regulations
Experience at a credit card issuer and/or banking background or similar experience
Strong organizational and multi-tasking skills
Strong background in analysis and identifying issues with remediation
Strong attention to detail and deadlines
Ability to communicate with all levels within the company and externally with client
Ability to work independently, identify and solve issues and deal with change
Understanding of the sales and collections regulations