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Alorica Inbound Technical Support - Paid Training – Benefits! in Saraland, Alabama

GET TO KNOW ALORICA At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. * * * JOB SUMMARY* Are you a problem solver who likes to make life better for others? As an Inbound Technical Support Representative, you will provide exemplary customer service, over the phone, offering solutions and answering questions about a product or service. You will be an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns. You’ll literally be the voice of our client brand, and a positive relationship between our clients and their customers will start with you. So only the awesome need apply. * We offer competitive wages and paid training. * Overtime opportunities are available to increase your income. * Bonuses in every paycheck when you refer friends and family for employment with Alorica. * Full time hours. Yes, that's right, a consistent 40 hours a week. * Medical, dental, financial planning, pet insurance and tuition reimbursement benefits, for you and your family, to name few. * Growth for promotion opportunities…reach the next level with the company. * Paid time off for work and life balance. We think you should enjoy time away from the office. * Retirement planning options (401(k)). Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best. * /Job Requirements/* * First and foremost, you need a positive attitude and a natural willingness to want to help others * We require you are flexible in accepting a set schedule during our operating hours of 7:30AM-7PM CST, Monday through Sunday. * Training schedules (first 12 weeks) fall between the hours of 12pm – 9pm CST Monday - Friday. * You also must be willing to work holidays when they fall within your assigned schedule * Ability to complete a pre-employment behavioral assessment and background check * The ability to ask probing questions, while exhibiting empathy, to further understand customers who may be vague or unclear about their technical issue. * The ability to give a customer feedback on the root cause of their technical issue and how it will be resolved, all while exhibiting empathy. * A confident familiarity with current technology inclusive of an understanding of the functionality of wireless networks, cellular data, smart and basic cellular phones, tablets, mobile hotspots, network extenders, modems * The ability to use client simulator systems to relay detailed information and resolve customer issues, in real time, all while remaining empathetic * 18 years of age or older * High School Graduate or GED required About Alorica: Equal Opportunity Employer – Veterans/Disabled