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Alorica Work From Home (Tulsa Area) Inbound Customer Service Representative. in Tulsa, Oklahoma

GET TO KNOW ALORICA At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. * * * JOB SUMMARY* Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. * KEY JOB RESPONSIBILITIES* * Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns * Maintains and updates customer information as necessary * Calmly attempts to resolve and de-escalate any issues * Escalates calls to supervisor when necessary and appropriate * Responds to requests for assistance and/or possible processing of credit card authorizations * Tracks call-related information for auditing and reporting purposes * Provides feedback reports on call issues related to downtime and/or training issues * Upsells to customers as necessary * * * WHY JOIN ALORICA?* Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: * Paid training * Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick time * Retirement planning options (401(k)) * Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best. So what do you say? Ready to take the next step? * * * Are you looking for a career path and not just another job? * Do you have experience in the banking or financial industry? * Are you looking for a work from home position, with opportunities for growth and advancement? If so....we are looking for /you/ to join our insanely great team!! * * * GET TO KNOW ALORICA* At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. * * * JOB SUMMARY* Work from home Temporarily as a banking customer service representative, assisting callers with questions regarding their investment banking accounts. (Position will eventually transition to on site) Must be able to provide high level customer support and deliver white glove service through every interaction. A background in banking, finance or investments is strongly preferred, but can also train the right individual that learns new concepts or ideas quickly and understands the importance of stellar customer service. * KEY JOB RESPONSIBILITIES* * Talks to customers over the phone, and identifies the question to provide a solution * Navigates through online programs to find solutions, and notate the customer file * Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information * Professionally engage with customers that may be frustrated at times * Work from a distraction free environment, wearing a headset for the duration of the day, and answer inbound phone calls * Ability to work independently in a virtual environment * Ability to work in a fast-paced environment, and ability to learn new concepts in a remote learning environment * WHAT’S IN IT FOR YOU?* * Paid training * Medical and dental benefits * Paid time off * Incentive pay for attendance and performance * Growth opportunities * Retirement planning options (401(k)) * Employee discounts through client programs * Qualifications - External* * JOB REQUIREMENTS* * Minimum Education and Experience:* * •* High School Diploma or equivalent required • Prior customer service experience • Computer navigation and multitasking • Strong communication skills * This is a work from home opportunity, but does require you reside near Tulsa, Oklahoma* * Knowledge, Skills and Abilities:* • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time • Ability to use phone and computer systems • Excellent oral and written communication skills • Strong listening/comprehension skills • Ability to stay composed and objective • Conversational, patient and confident, with a positive attitude • Ability to thrive in a fast-paced environment • Available to work full time hours, and a variety of shifts • Experience in the banking or finance industry preferred • Ability to learn in a remote training environment * Home Office Requirements* * Dedicated home workspace, free of noise and distractions * High Speed Internet- No satellite, dial up or wi-fi * DSL or Cable Internet, and must be hard wired into a modem/router via ethernet cable Equal Opportunity Employer - Veterans/Disabled

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