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Alorica Alorica-at-Home Customer Service Representative in Virtual, United States

Agents assigned to this shopping project will assist customers with ordering items and finding their favorite products. Agents on this project are required to demonstrate sales skills while maintaining the best possible customer service experience for the customers. The hours of operation are 24 x 7, 7 days a week, but actual hours available vary from week to week. We have a fluid minimum weekly requirement (up to 24 hours per week) that allows our agents to ensure call quality, product awareness and call fluency. These minimum requirements may be raised or lowered based on business needs These minimum requirements may be raised or lowered based on business needs with as much notice as reasonably feasible given business circumstances. Training is self-paced Pay for training and call taking is $11 per hour It is imperative to also understand that communication with your Team Managers is of the utmost importance. You will be assigned a specific Team Manager who is responsible for you! We will be contacting you often to review project or Alorica updates, your performance (known as Key Performance Indicator (KPIs)), Evaluations, and many possible other reasons Alorica-at-Home agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to): • Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells. • Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations. • Successfully complete initial on-the-job training, as well as any new product or on-going training Personal Computer Requirements • Minimum 1.5GHz Intel/AMD Dual Core Processor • Desktop/laptop computer should not be older than 3 years • Minimum 8GB of RAM Memory for Microsoft Windows 10 (32-bit and 64-bit) • Hard Drive with a minimum available free hard drive space of 10GB • One (1) USB port (Minimum) • 17”+ Monitor at least with 1024 X 768 pixels. • Sound Card installed • Internet capable browser with Internet Explorer with no toolbars installed such as Google, Yahoo or Ask etc. • Windows Update must be enabled to update automatically • Windows firewall enabled • Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus Software enabled or installed • Windows Update, anti-virus updates and a full virus scan needs to be done every 7 days (minimum) Required Internet Speed • Recommend High-bandwidth (broadband) internet connection with a minimum 25Mbps download(10 megabit per second) and 5 MBS upload throughput bi-directionally. • If you are using a VOIP that is provided through a cable provider such as COX or Mediacom, 2Mbps upload and 10 Mbps download is required. Internet/Headset Requirements:

  1. THIS POSITION REQUIRES A USB HEADSET and ethernet cord! • Recommend High-bandwidth (broadband) internet connection with a minimum 10Mbps (10 megabit per second) throughput bi-directionally. If VOIP is provided through a cable provider such as COX or Mediacom, 3Mbps upload and 10 Mbps download is required. Agent must have a wired internet connection inside their home (wireless connection is NOT supported). Applicants for this job will be expected to meet the following minimum qualifications: high school or GED required, minimum one year customer service or sales experience required; must be 18 years or older; based on project candidate may be required to meet additional experience/skill requirements; must work a minimum of 10 hours per week; basic computer skills required to include navigation between application and internet sites; ability to pass required background checks; based on project, ability to pass required drug screening; based on project, candidate must score acceptably on job related testing assessments; ability to clearly communicate using a clear, distinct voice; and bilingual in English and Spanish (or other language as defined) may be required for certain projects. The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents. Consequently, Alorica At Home Agents may be asked to perform other duties as required. Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above. EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans
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