Alorica Employee Relations Sr Investigator in Virtual, United States

The Senior Employee Relations Investigator is responsible for supporting Employee Relations function throughout the organization, with a primary focus on investigating mid to high level Employee Relations concerns, and acts a resource to field HR Operations for Employee Relations.

This position will work remotely and may be based anywhere in the US.

  • Investigates mid to high level Employee Relations concerns received through site HR or employee ethics hotline within assigned region, including, but not limited to sexual harassment, discrimination, retaliation, etc.

  • Provides timely investigation summaries for all completed investigations

  • Conducts employee relations risk assessments and provides actionable feedback

  • Communicates regularly with ER Manager and Director of ER regarding pending investigations

  • May assist in conducting training and coaching of managers on Employee Relations for all completed investigations

  • Communicates status of all Employee Relations investigations to Employee Relations and Compliance Coordinator for tracking

  • Partners with field HR Regional Managers / Directors to provide counsel and facilitate prompt and effective resolution of workplace conflict to address issues for employees and managers in a manner consistent with Alorica’s policies

  • Regularly communicates Employee Relations activity updates and trends to field HR Regional Managers / Directors and makes recommendations to implement improved processes

  • Maintains accurate, confidential records regarding all investigations

  • Interacts with field HR and HR Business Partners to ensure a high level of employee satisfaction and engagement

  • Partner with legal in conducting investigations, researching policies/ practices, creating and gathering appropriate documentation, and making recommendations

  • Develops effective relationships with Business Partners to promote good employee relations throughout the organization

  • Participates in projects performed by the Employee Relations department, as necessary

  • Supports other Employee Relations investigators in times of high volume case load

  • Minimum Education and Experience:*

  • Minimum of Bachelor’s degree and/or 5-7 years’ experience in Employee Relations, Investigations (harassment, discrimination, leave, accommodations, etc,), employment law, disciplinary actions; Master’s preferred.

  • Performance management (including Performance Improvement Plans and Coaching plans), policy interpretation and investigations.

  • PHR/SPHR or SHRM-CP/SHRM-SCP preferred

  • Knowledge, Skills and Abilities:*

  • Demonstrated ability to work independently, with excellent time management skills.

  • Strong attention to detail and the ability to analyze and interpret facts.

  • Excellent verbal and written skills, with the ability to communicate effectively with all levels of staff.

  • Ability to keep and maintain confidential and secure records and information

  • Ability to use independent judgment to make decisions

  • Fully efficient in MS Office

  • Must be able to travel up to 25% within assigned region